Frequently Asked Questions
Everything you need to know about shopping with Justin Reed.
Are all items sold on Justin Reed authentic?
Yes, every item undergoes a rigorous multi-stage authentication process by our team of experts before being listed for sale. We guarantee the authenticity of every product in our curated collection.
How long does shipping take?
Orders are typically processed within 2-3 business days. Domestic shipping within the US usually takes 3-7 business days, while international shipping times vary depending on the destination and customs processing.
What is your return policy?
Due to the unique and often rare nature of our inventory, all sales are final. We encourage customers to review product descriptions and photos carefully before making a purchase.
Can I sell or consign my items with you?
We are always looking for rare and high-end fashion pieces. Please visit our 'Sell With Us' page to submit your items for review by our procurement team.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options including Apple Pay, Google Pay, and Shop Pay Installments.
How do you rate the condition of vintage items?
Each product page includes a detailed condition report. We categorize items from 'New with Tags' to 'Gently Used,' noting any specific signs of wear to ensure complete transparency.